FAQs

Hiring a helper

How does Maidcity match a helper to my family?

We start by understanding your household’s requirements, then match you with a suitable Migrant Domestic Worker (MDW) so the transition is smooth for everyone. We find the perfect fit for your needs, not just an MDW.

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Which countries do your helpers come from?

Our MDWs come from MOM-approved countries: Indonesia, the Philippines, Myanmar and India.

Are helpers trained before they are placed?

Yes. Each MDW completes training in her home country before being placed with a family.

Can I interview a helper before hiring?

Yes. We arrange video or phone interviews with candidates. Under the Advance Placement Scheme, you can interview helpers face to face.

I have already found a helper. Can you handle the paperwork?

Yes. We provide documentation support for employers who sourced their own MDW (Direct Hiring).

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What if my helper is facing difficulties after placement?

We provide ongoing counselling, and retraining when it’s needed.

Advance Placement Scheme

What is the Advance Placement Scheme (APS)?

APS is a Ministry of Manpower (MOM) initiative that speeds up placement and matching for employers with urgent caregiving needs. Maidcity has taken part since the 2016 pilot and is an MOM-selected agency for the scheme.

How fast can a helper start under APS?

APS offers fast deployment — 3 days — along with face-to-face interviews and better matching.

Arrival, permits & documents

What happens when my helper arrives in Singapore?

We handle airport pick-up, the pre-employment medical check-up, the Settling-In Programme (SIP) and biometrics registration.

Can you help with work permits and other documents?

Yes. We help with documentation and work permit applications, work permit renewal and cancellation, passport renewal, home leave applications, airfare and insurance, and repatriation.

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Biodata & account

Why do I need to register to view MDW profiles?

Registration is required in compliance with MOM (Ministry of Manpower, Singapore) policy to protect the privacy of MDWs.

How do I save a helper’s profile for later?

Log in and select “Save To Favourite” on the helper’s card or biodata page.

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How do I update my details or change my password?

Log in and open your Profile page. You can update your name, email and contact number, and change your password there.

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Working at Maidcity

What positions are available at Maidcity?

We recruit Migrant Domestic Workers, Caregivers and Sales Consultants.

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How do I apply?

Submit your name, email, phone number, CV and a message through the form on our Jobs page. Your CV can be a PDF or Word file (.doc, .docx), up to 10MB.

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Do I need experience to become a Sales Consultant?

No. Training will be provided for those who do not have any direct experience.

Branches & contact

Where are your branches and when are they open?

Clementi — Blk 432 Clementi Avenue 3, #01-288, Singapore 120432 Mon–Fri 10am–7pm · Sat–Sun 10am–5pm · PH closed Kovan — Blk 205 Hougang Street 21, #02-33 Heartland Mall, Singapore 530205 Mon–Fri 11am–8.30pm · Sat–Sun & PH 11am–8pm Toa Payoh — Blk 85 Lorong 4 Toa Payoh, #01-316, Singapore 310085 Mon–Fri 10am–7pm · Sat–Sun 10am–5pm · PH closed

Contact Us

What is the quickest way to reach you?

WhatsApp us at 9880 6978 (shared by all branches), or call a branch directly: Clementi 6260 6261, Kovan 6241 6566, Toa Payoh 6734 6735.

Frequently Asked Questions